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A Tale of Two, Two Tiers

Disclaimer:  I appologize for the format of the text as this is one of my first blog entires with this interface, and for some reason it and Word didn't want to play nicely.  I tried to fix it up best I can.  Future posts will not have this problem.

It’s interesting that Dr. Barnett picked a topic in the previous blog that is so near and dear to my heart. Rather than post a comment, I decided to create a new entry, because it’s going to be lengthy in nature, and I would like to see separate comments and feedback.  Why, might you ask?  Well, I’m a true believer in EMS, and in the ability of providers to bring quality basic and advanced pre-hospital care to the public. 

Throughout the fifty states and assorted territories, each individual EMS system needs to adapt to specific needs of the community.  It is not a “one size fits all” system.  Some states have system wide mandates whereas others leave it to each individual organization or municipality to decide on how they are  going to operate their EMS system.  All must operate within their regulations, but some allow for more self rule than others. With this, I am going to go a little more into detail on the “chase” system in New Jersey and how we differ and compare to other systems that are run through the country.

I believe our system is “unique”, and, dare I say BETTER in some ways, while antiquated in others. To understand EMS in New Jersey, we need to look way back in the past to when the EMS system in New Jersey was conceived.  Since we are focusing on southern New Jersey (which for those not from this area, is COMPLETELY different from the north), I am going to use references and examples from this region to simplify things.  The Office of Emergency Services (OEMS) was created in 1967, and was charged with the task of creating standards as well as regulations regarding pre-hospital care.  At this time, calling pre-hospital care basic life support was a stretch at most.  Certifications evolved, and we went from the 5 points certification, to EMT.  Now, we must not forget that OEMS was not the only “organization” that had an interest in EMS in New Jersey at this time.  Back then, EMS was run completely by volunteers that would pick up the ambulance and race to the call from home when the air siren blasted, or the old Plextron would alert.  The New Jersey First Aid Council (NJFAC) , which even today exists as a private organization, was a place where volunteer ambulance squads could join to share ideas, support each other, and come together to lobby for a specific cause:  volunteer EMS in the state.  Back then, EMS was run 100% by volunteers. 

Things, however, began to change. Up to this point, there was NO ALS in the state.  I’m a little rusty on specific dates, but ALS didn’t evolve in NJ until the mid to late 1970’s; do we all remember “Emergency!”?  New Jersey’s Department of Health wrote regulations which allowed for advanced pre-hospital care, but it was set up with a rather unique frame work.  ALS could ONLY be provided through a hospital system, not by local EMS agencies.  Also, in order to provide ALS care to a specific area, a hospital system that was interested in providing these services had to submit a formal request to OEMS in order to be awarded a Certificate of Need (CN).  This CN would authorize a hospital system to provide ALS care within a specific geographical region, usually one or more counties. In the southern most counties, Camden, Burlington, Gloucester, Cumberland, Salem, Atlantic and Cape May, there were three main sources of ALS care, provided by three hospital systems: West Jersey, Underwood and Burlington Memorial. This CN system still exists to this day.  A CN may be taken away and re-awarded if it is proven by a challenging agency that their area is being underserved by the current provider. Regulations that governed ALS care were written so that a two tiered system was created, which would allow for local volunteer ambulances to transport the patient, while the ALS unit would intercept the ambulance if advanced care was needed.  There were wivers created which allowed for some systems, particularly up north, such a UMDNJ and Jersey City, as well as a few others, to provide ALS transport-capable ambulances.   But they were the exception.  

The MAIN reason a chase system was created was due to the local volunteer squads as well as the NJFAC.  They didn’t want “outside people” to come in, transport “their” patients to the hospital, and illegitimize their existences.  These volunteer organizations felt extremely threatened, and lobbied to the state so that they could maintain their local control, while allowing ALS intercept vehicles to come into the mix if needed.  Added to this was a lack of ALS providers, as well as long transport distances which didn’t allow for paramedics to accompany every patient to the hospital.

Fast forward to today.  We now have more ALS units (or less depending on where you live), more advanced scopes of practice, as well as more aggressive protocols.  Some areas fared better than others financially, and those that were able to keep their heads above water, expanded their services and took over those that weren’t able to compete.  In the beginning, ALS care was very profitable.  Even though the volunteer squads wouldn’t charge for services, the hospitals would.  All was well and dandy up to the point that Medicare started to reform its billing regulations.  

Now keep in mind, New Jersey is NOT the only state that runs a completely tiered ALS system.  WHAT!? Yes, it’s true.  Some might call shenanigans on this, but it’s true.  Our neighbor to the south, Delaware, has the EXACT same system that we do.  They run a regionally based ALS system, chase vehicles with two paramedics that would intercept a BLS ambulance to provide ALS care.  The main difference between the two states is that rather than being mandated to be hospital based such as we are, Delaware ALS is completely run by county governments.  Granted, Delaware only has three counties, but it’s still a regionally based, tiered ALS system with extremely high quality of care, and run with great efficiency.  Not to mention their volunteer and paid BLS agencies are all held to the same standard. (Can’t say the same about NJ!)  There’s a reason I bring Delaware into the mix.  You’ll see in a bit.

Medicare reformed its billing practices, and stated that only one agency is allowed to bill for services. Now, these ALS agencies have to contract with local squads, in order to bill for services through them.  For example, let’s say an ALS ride to the hospital would cost $1,000, but the BLS agency bills for services which costs $500.  The ALS agency has to submit their bill through the BLS agency, and spilt the difference in cost.  So now the ALS and BLS agency both get $500.  This is not very profitable if you have a low call volume.  If the BLS agency doesn’t bill for services, then the ALS agency can send the bill directly to the insurance company, and get the full amount without having to share anything.  Why do I bring this up?  Because with this system in place, hospitals were unable to support their ALS services, and many were gobbled up by larger systems.  My point is that hospitals aren’t able to maintain ALS coverage due to expanding populations without losing profitability, since they would have to staff more units, without being reimbursed their full amount to break even. 

New Jersey brags that the state is 100% ALS covered, but what they fail to tell you is that it’s not 100%, 100% of the time.  All too often, citizens go without ALS care, because there are no ALS units available. On a positive side, I feel that the tiered system is the way we should provide services in this state; however, I feel that ALS coverage needs to be expanded so that there are fewer gaps in coverage due to increased demand.  The consensus on response times is that you should have BLS level care within 8 minutes or less, 90% of the time, and ALS care within 12 minutes or less, 90% of the time.  While there are no regulations or laws that state this, it stands as a general consensus throughout the country.  Now, working as a paramedic in New Jersey, I can say that the agency I work for is able to meet the 12 minute mark, 90% of the time.  I can’t say the same, however, for  BLS.  There are countless times where I have sat on location, waiting for an ambulance for 20, 30, even 40 minutes at a time.  Unacceptable.  Many would argue that if paramedics were staffed in ambulances, we wouldn’t have this problem.  True, but if agencies were regulated and mandated to meet minimum response time criteria, we wouldn’t even have this discussion.  But that’s a different blog….

Still, one asks, why a tiered system?  Simple; all one has to do is compare the amount of sick people, critical skills that are needed, and the amount of providers there are to provide these advanced interventions.  Let me bring this more into perspective.  Only about 3 – 5% of 9-1-1 calls for medical emergencies are actually life threatening in nature. Wouldn’t it make sense to have a proportional amount of people that can treat life threatening situations to the demand that actually exists?  It doesn’t make sense to have a paramedic on every ambulance.  Here’s another example.  Let’s say that there are 1,000 highly invasive skills that are going to be performed within one year.  If we had more ALS providers, say 26,000(roughly the amount of EMT’s in NJ), the chance that a good majority would encounter one of those 1,000 skills is highly unlikely.  Now, let’s say we have 1,700 ALS providers (roughly the amount of paramedics in NJ).  The likelihood that they are going to encounter one of these skills increases dramatically.  Because we have a higher exposure to only extremely sick and critical patients, we are able to maintain our skills and a much higher clinical standard. 

As a paramedic in New Jersey, I do notr respond to every broken bone, stubbed toe, cough, cold and tooth ache. We also have lower staff injury rates due to the fact that we don’t typically operate stretchers or other carrying equipment, and we are able to keep highly experienced medics because they are able to work longer due to lack of injury.  I get sent to only life threatening emergencies when deemed appropriate.  Everything else warrants only a BLS response.  If BLS arrives on location and judges that we are required, they request our services, and we arrive on location typically within the 12 minute window. Here’s another interesting perspective.  Some people actually come to work in NJ as paramedics from other states with single level response systems, in order to maintain their ALS skills.  In their previous systems, they get sent to more basic, non life threatening calls, and have a lack of exposure to highly invasive procedures.  How comfortable would you feel if you or your family member was being treated by such a medic?  Would you want a medic that only does 1 or 2 intubations a year intubating you?  Or would you want someone that quite literally may do several a week?  It’s a no-brainer.  Because we have such a high exposure, we are able to perform much more aggressive and invasive procedures.  Remember I mentioned Delaware way back?  That’s because they have the same tiered system we do with similar competencies and skills.  And you know what, we have comparable success rates in high risk, low frequency procedures.  Both New Jersey and Delaware prove that a tiered system works where appropriately applicable.  Over-saturation of ALS providers is unnecessary; we must not have our skills be watered down.  We merely need to have enough ALS providers to provide complete coverage within twelve minutes, ninety percent of the time, to calls where we are specifically required.

As for the legislation that is working its way through the Senate at this time, it would allow for a much needed overhaul of the system.  Yes, there were provisions that were removed because of the lobbying from the NJFAC, but those things can be tackled at a later point in time.  Personally, I don’t care about the training fund.  Leave it for the volunteers.  I paid my way through paramedic school, as well as additional certifications and higher education and certainly don’t miss the training fund.  As for the two EMT standard, that’s ok as well.  It’s better than NO EMT at all which seems to be the status quo for volunteer squads.  As of right now, only BLS services that are licensed by OEMS are required to have two EMTs.  Those that are not licensed do not have to have ANY EMTs.  And no, as of today, there is no law or regulation that requires a BLS agency in the State of New Jersey to be licensed by OEMS.  They basically regulate themselves, and do as they please.  This piece of legislation would thankfully change that. In regards to EMT education, right now the Department of Health is revamping the way in which EMTs are trained in NJ, including the amount of classroom time and clinical hours required for testing.  I agree with many of the responses to the previous post, that education standards need to increase, as well as minimum number of exposure hours to field and clinical settings.  This too will get a future blog.

I found the comments regarding emergent mode of transport to a receiving hospital rather amusing.  Personally, I only transport to the hospital with lights and sirens about 5 – 10% of the time.  Unless the patient is next to death’s door, or needed to be in the hospital “yesterday”, they get no lights.  With that, I believe BLS transport should ONLY be no lights or sirens, unless the patient deteriorates, or there is an immediate threat to the crew due to a combative patient, for which you should have a police officer present anyway.   I once told an EMT that was transporting us to the hospital to use no lights and sirens.  Her response “We don’t do that.  It’s our policy, all patients get lights and sirens.”  And so I replied “Too bad, no lights.”  I’m not endangering my life for a stable patient, whom I can easily manage, by going lights and sirens for no reason at all.  My agency encourages this position as well. Ok, this was long enough.  I hope I was able to enlighten a few people about our lovely system (note the sarcasm), the pros, the cons, and the direction that our state is headed.

Comments and suggestions are encouraged. Future entries to come.

Armor Medic

Posted in 911, administration-leadership, command-leadership, ems-health-safety, ems-topics, patient-management, training-development

EMS System in NJ

With permission – the following is an email from a paramedic with whom I have a great deal of respect for.   He and I have had conversations regarding the state of EMS in New Jersey.   Fear of reprisals from his employer is the reason his identity having been removed from this email.   This Paramedic has also discussed the number of other New Jersey paramedics with similar frustrations.  We have also discussed the issue of this individual coming on-board under an alias and using this blog as a conduit and public forum to help institute change to a very broken system.

This paramedic’s email follows:

Hey Jordan,

I thoroughly enjoyed reading your blog.  I can certainly understand your frustrations with the system since you are a direct recipient of the final product as the squads roll into the ED each and every day.  I myself am appalled by the way things are run, particularly in clinical oversight, education length and quality, as well as policies and procedures. Unfortuneatly, there is nothing, you, I, nor anyone at the Department of Health level can actually change, due to the restrictive legislature that gives us the authority to operate is antiquated and limiting in it’s wording, rather than being enabling and progressive.

What really blows my mind is that the system we currently operate in does not mandate any minimum standards for providers (mainly BLS, as ALS is in my opinion OVER regulated), does not require an ambulance to be licensed by the Department of Health nor meet any minimum standards, nor mandate minimum response times.  Better yet, EMS in New Jersey isn’t even considered an essential service like police, fire, and municipal services are.  It’s simply, sickening.

Like I told you, there is a bill that we are trying to pass which will overhaul the EMS system in NJ, and change A LOT of things.  This is in response from a outside consulting company that spent quite some time in the state, auditing the way our EMS system is running, and what we can do to improve it.  I have included a copy of the report as well as a copy of the bill, which is a response to the system report in this e-mail.  In a nutshell, the report stated that the NJ EMS system in a “state of near collapse.”

The main opponent to this overhaul bill is the New Jersey State First Aid Council, which we so affectionately call “The First Grade Council.”  I am thoroughly convinced that they are the sole reason EMS in NJ is so backwards and antiquated.  If they are allowed to maintain any type political or lobbying power, there is no way we can progress into the 20th century here, let alone the 21st century.  They oppose a two EMT minimum standard, increasing the amount of time an EMT class takes to complete (we’re trying to comply with the new National Scope of Practice with this bill), allowing the Dept. of Health full authority over the operation of an ambulance, as well as many other things.  Too many to list actually. However, if this passes, the Council will basically be rendered powerless, and we can finally move on, without them.

Here is a link to the TriData report that was done on the EMS system a few years back. Verrrry interesting.

http://www.state.nj.us/health/ems/documents/ems_study_report.pdf

Here is a link to the bill they want to pass.  They’re hoping to put it in front of the governor by the end of the month. But don’t hold your breath.

http://www.njleg.state.nj.us/2010/Bills/A2500/2095_I1.PDF

Here is a link to the website that all the stakeholders in the new bill setup in support of the bill.

On the “The Issue” page, there is a short commentated video that explains what the bill is going to accomplish.

http://www.supportnjems.com/

I hope this gives you some interesting reading.  Talk to you soon!

->Signature and Name withheld.

Posted in 911, ems-health-safety, ems-topics, healthcare reform, patient-management, training-fire-rescue-topics, Uncategorized

Time for Intelligence in Implementing EMS

During the recent snowstorm, the governor of New Jersey declared a state of Emergency closing all roads to nonemergency vehicles.  As luck would have it, I was on shift at one of the hospitals where I work.  My colleague received a call from a local EMS squad.   A stabbing was inbound.   The EMT on the phone relayed no valuable details except she didn’t care how bad the wounds were. While she hadn’t even arrived at the scene yet, with the weather being bad as it was, she was coming to us  “no matter what”.   The hospital where I worked that day is a small community hospital without in house surgery, no trauma team, and a physician staff for the entire hospital that evening which probably consisted of two ER physicians, an anesthesiologist, and two hospitalists.   Several miles down the road is a larger hospital with significantly more resources.   While the above vignette alone can generate significant discussion, this is only one item in my ire over local prehospital care

The literature is full of studies how the Europeans will actually divert ambulances with acute MI patients from local hospitals to those with catheterization labs.  Two Emergency Physicians whom I enjoy listening to on their Emergency Medicine literature review CDs, Doctors Jerry Hoffman and Richard Buckata, not long ago discussed how patients having acute coronary events in the driveways of European hospitals would be told not to unload their patients, travel to the next facility with the appropriate interventional resources, and how much better the outcomes are for these patients.   This is certainly not the practice in the region where I work.

Where is the logic of a pediatrician sharing in clear language her high clinical suspicion for acute appendicitis in a child with an EMS team and then those same EMTs making the decision to bring that child to a hospital without pediatrics or pediatric surgery?  This defies any logic.  What is accomplished?  Delay in definitive care, added unnecessary expensive, additional transport time, and psychological trauma to the child and her family.

At another hospital where I also work, local EMS squads historically will ignore bypass requests.  Responses by EMTs to questions regarding their rational for ignoring critical care divert and bypass requests as the nurses share with me that they have run out of pumps and cardiac monitors, “The patient insists on coming here”.  Other responses I have received from these same EMTS and medics as they bypassed two and three hospitals (incidentally, all within the same hospital system with the same physician groups) on their 25 mile trek to this particular hospital are “ divert is a courtesy request only,” and, this is my personal favorite,  “ we don’t want to be accused of kidnapping patients”.   Kidnapping patients? ! I understand completely that while on divert a hospital cannot expect all EMS inflow to stop and critical care patients will still arrive. Bypassing multiple hospitals that aren’t overwhelmed due to a family request is endangering ALL patients in that ER – including the one being “Kidnapped!” When someone is calling 911, they are calling for a rescue service and not a taxi ride.  Of course, I should share that this problem has been partially “solved.”  Many hospital administrators regionally are refusing to allow the ED Attending physicians to warn EMS squads of strained resources by forbidding bypass requests.

I have been in the streets myself for many years working for EMS systems.  I helped pay my way through school working in Brooklyn and Queens. I am very proud of my background with New York City EMS.  I am currently actively involved in EMS education.  Hence, I don’t believe anyone can say I do not know what I am talking about in regards to “being in the field.”    Under most circumstances, when I worked in New York, you were taken to the closest hospital.  No “special trips” taking a rescue unit out of it’s assigned region because the family likes the décor at a different hospital better.  It was simple.  Burns?  Burn unit.   Trauma?   The nearest trauma hospital. If the local hospital in our “PAR” was over whelmed, we tried to “share the burden” with the next closest facility

Going back to that snowstorm shift and the trauma patient, the blade missed the femoral artery on CT angiography.   The child who had been taken past a facility with pediatrics by local EMS had no difficulties in being transferred to another pediatric surgical hospital by ground three hours later after I had back all the studies to make a convincing argument to the surgeon at this other hospital to accept transfer. CT confirmed acute appendicitis.  As far as the local roads were concerned that night, while I am sure some portions of New Jersey were hit hard, I enjoyed listening to Jimmy Buffett on the radio as I took my time driving the some odd twenty-five miles home in my car without any difficulties.

Posted in 911, command-leadership, ems-health-safety, ems-topics, patient-management, special-operations, training-fire-rescue-topics

The Free Taxi Ride

Years ago I was working with New York City as an EMT out of Queens General Hospital.  I remember being in shock after picking up an otherwise non-ill appearing man who gave a complaint that I currently cannot recall.  We took him in a city ambulance to the local hospital.  The part that shocked me was that he never entered the hospital.  He thanked us and proceeded to go across the street to do his shopping. He never was sick and never intended to enter the ED doors.   We served as free transportation for him.   He expressed no qualms regarding his actions.  The only conclusion I can draw today was that, in his eyes, it cost him nothing.   He was able to get away with it.   He had a complete disconnect not only from the ethical issues of what he did, but the costs being eaten by the city government for the taxi ride.

The same issues apply daily in the care I provide in the Emergency Department.   There are multiples of patients who use the ED as primary care who are donning the latest Iphones, wearing expensive leather jackets, downed in expensive Aeropostel and Uggs clothing.  They are at a lost when I ask them who provides their primary care.  “I just go to the hospital!” Attempts to explain to these people the importance of routine primary care by an appropriately trained individual falls on deaf ears.  They will openly admit that the use of clinics and primary care facilities will cost them money.  They have nothing in the game.  Hence, using one of the most expensive forms of medical care, which often isn’t the best care, continues to be used and abused.

I recently questioned an administrator regarding the potential logic of opening up various clinics.   Perhaps a pediatric clinic on Tuesdays staffed with board certified pediatricians, Wednesday an adult primary care clinic staffed by Internists, and so on.  It seemed like a perfect solution to me to guarantee good follow up with individuals most appropriately trained to assure convalescence and preventive care.  “We looked into this, and financially it isn’t viable.”  In other words, my translation of this statement is that the hospitals can collect more state money for emergent care for non emergent patients than they would receive if they set up and established local clinic care.  Follow the dollar signs.   The current government bureaucracy continues to do a disservice to the very individuals they are supposed to protect.

Emergency care being a safety net and providing primary care is something that will never end.  However, I wonder how much general abuse would stop if the general public had to send in their taxes monthly rather than not realize that they are disappearing from their paychecks until April 15th.  In other words, each month a payment would have to be sent in no differently than a payment to a cell phone carrier.  The statement of “let the government do it” would be reconnected to the concept that the government is us.  Abuse local services? – Your taxes go up.   Your monthly payment to the local government-taxing agent goes up.   Don’t pay?  Sorry – your garbage will no longer be collected.  Don’t pay?  Sorry, your mail service stops.

Will this ever happen.  Of course not.  Still, free taxi rides are destroying the system.

Posted in 911, ems-health-safety, ems-topics, healthcare reform, patient-management

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EMS After 911: The State of Prehospital Care

Recently, I was offered an opportunity by the Burlington County Health department to serve on the New Jersey Medical Reserve Corps. The New Jersey Medical Reserve Corps is an outgrowth of the national mandate for disaster preparedness from the September 11th terrorism attacks.  This offer and the ninth anniversary of the terrorist attacks caused me to reflect on the realities of the preparedness of our current medical system in the event of another disaster.

The laundry list of the number of hospitals that have closed in the recent past in the Philadelphia region, where I practice, is outrageous.   Neumann, Parkview, City Line, Northeastern and The Medical College of Philadelphia are just a few names which come to mind.  A large result of these closures is a result of the red ink of insolvency.  I’m absolutely sure these hospital closures are not a unique event to my local area of practice as an Emergency Medicine physician.   Combine the number of hospital closures, the overcrowding of Emergency Departments and the treatment of the concept of “divert status” as taboo by hospital administration, the question arises, what would happen if another plane was hijacked and flown into a city center?

My grim view of our post 911 state of affairs for emergency medical services is further compounded by my perceived changes in pre-hospital training.  In the 1980s, in New York State, I was an Emergency Medical Technician. New York required my sitting for a recertification exam every two (2) years.  As an Emergency Medicine Physician, I am required to take a recertification exam to maintain my board certification status on a regular basis (Every ten years a proctored written examination, eight out of ten years online examinations based on materials from mandated articles, amongst other requirements). This same level of certification which assures a minimal standard of knowledge appears not to be required by the rescue personnel that we depend on.  Random continuing education credits, without assurance to their content, have replaced the reinforcement and assessment of basic skills and knowledge in many jurisdictions.  It seems as if the retention of personnel has become more important than the quality of the volunteer system.

While appropriate triage and scene command is a central subject discussed and taught in EMT programs, I see and hear of numerous hospital systems where the local EMS personal lack an understanding or a willingness to practice this act.  If local squads have no understanding that bringing ten to twelve auto accident victims into a single coverage community hospital concurrently at three in the morning, without sharing the burden with other nearby local hospitals, effectively shuts down that Emergency Department, what will occur with a major disaster?  Perhaps the overall problem is a refusal of a central government agency to take ownership of the volunteer EMS system.

My experience has lead me to believe that most metropolitan systems have mechanisms in place to contend with the volume resulting from a mass casualty incident. The only volunteer system I have personally witnessed years ago that centrally managed triage well was Nassau County, New York.  Back in the 1980s, I was a volunteer fire fighter and EMT with the Garden City Park Fire Department.  Routinely, our ambulances would call into Nassau County Medical Center with our patient reports, were given medical command, and were diverted and directed to a destination hospital based on a variety of factors.  In essence, “NCMC” not only oversaw the medical care provided, but also served as a “traffic control center”.  At least this region had, and hopefully still has, the mechanisms in place to handle the volume associated with a large calamity.

It seems as if the overall system for Emergency Medical Care is in need of reinvention.  A centrally controlled scene command, an assurance of minimal skill and proficiency for EMTs and first responders, and an ability of hospitals to have a built in cushion to absorb patients, are all core components of an effective disaster preparedness system.  This reinvention must be realized on a state or regional level.  Failure to address these issues could prove disastrous in the future if such circumstances ever reoccurred

Posted in 911, command-leadership, ems-topics, fire-rescue-topics, major-incidents, news, patient-management, rescues, training-fire-rescue-topics

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